Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us. We stand behind the science, quality, and performance of our premium home protection products. If an item does not meet your expectations, we are here to help you resolve it quickly.

The 100% Satisfaction Guarantee

We are committed to delivering highly effective solutions for your home. If your traps do not successfully perform within 10 days of proper, directed setup, we recommend adjusting their location. If you still do not see results after repositioning, please reach out to our support team within 30 days of your purchase date, and we will issue a full refund no questions asked.

30-Day Return Window

You have 30 calendar days from the delivery date of your item to request a return or a refund under our standard policy.

Return Eligibility

To qualify for a standard return and full refund:

  • The items must be unused, unaltered, and in the same physical condition that you received them.

  • They must be kept in their original premium packaging.

  • You will need to provide the receipt, order number, or valid proof of purchase.

How to Initiate a Return or Refund

  1. Contact Support: Send an email to our dedicated support team with your order number and a brief note regarding your experience.

  2. Review & Approval: Once your request is received, our team will review it within 1–2 business days and provide you with  instructions for your refund.

  3. Mailing Your Return: Securely pack the item in its original packaging and attach the provided return label.

Refunds & Processing Time

  • Inspection: Once your return package arrives at our warehouse facility, our team will inspect the items to verify their condition.

  • Notification: We will send you an automated email notifying you that we have received your returned item and whether your refund has been approved.

  • Credit Deposit: If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or initial method of payment.

  • Timeline: Please allow 5–7 business days for the transaction to officially reflect on your bank or credit card statement, depending on your financial institution's processing speeds.

Damaged or Defective Items

If your order arrives damaged, crushed, or defective due to transit and shipping logistics, please contact us immediately. Send us a quick photo of the damaged packaging or product within 48 hours of delivery, and we will rush out a replacement order to you completely free of charge.

Contact Us

If you have any remaining questions regarding our return logistics, tracking updates, or setup strategies, please do not hesitate to contact our support team through our official store portal.